Truck Caps
Find the right cap for your truck and the way you use it. Explore vehicle fitment, bed measurements, accessories and installation support.
EXPLORE TRUCK CAPS FAQsFAQs
General Questions
04 questionsHow can I contact OPENROAD?
Email info@openroad4wd.com with your question. For help with an existing order, include your order number and a brief description of what you need.
Where can I find product specifications?
Dimensions, weight, fitment and included equipment are listed on each product page. Check the selected model or variant, since specifications may differ.
Do you offer a veteran discount?
Visit our Veterans Welfare page for the current program and verification steps.
Where can I find installation help?
Installation videos and manuals are available on the product page to guide you through setup. You can also find professional installation support through our Installation & Experience Partner page.
Policies
04 questionsWhat is your 【Refund Policy】?
Refund eligibility, applicable charges and processing information are explained in our Refund Policy. Contact our support team with your order number to discuss a refund request.
What is your 【Warranty Policy】?
Please refer to our Warranty Policy for the coverage, terms and exclusions that apply to your product. To request support, provide your order number, proof of purchase and photos or videos of the issue.
Who pays return shipping and other return costs?
Return costs depend on the reason for the return and the applicable terms. Review the Return Policy and contact support for instructions before arranging shipment.
How do I request an exchange or cancel my order?
Please contact Customer Service as soon as possible with your order number and request.
FAQs by product category
05 product categories
Retractable Tonneau Covers
Get to know your truck bed cover. Find answers about fitment, low-profile design, accessory compatibility, drainage, operation and installation.
EXPLORE TONNEAU COVER FAQs
Awnings
Plan your shade setup with confidence. Explore awning types, opening sides, rack compatibility, mounting and campsite setup.
EXPLORE AWNINGS FAQs
Rooftop Tents
Find answers for your next night outdoors. Learn about vehicle and rack compatibility, tent features, setup, ventilation, care and storage.
EXPLORE RTT FAQs
Winches
Explore winch selection, mounting compatibility, included equipment, controls and troubleshooting. Find installation and product support resources.
EXPLORE WINCHES FAQsBefore You Buy
05 questionsHelp with choosing, ordering and planning your delivery.
How can I check compatibility before ordering?
Review the fitment options and specifications on the product page. If you need help, contact our Customer Service team with your vehicle make, model, year, bed length where relevant, and photos or details of your current mounting setup.
What is included with my purchase?
The landing page lists what is included with the product and selected variant. If anything is unclear, please contact our Customer Service team before ordering.
How long will the order be shipped?
Usually ships within 1–2 business days after placing the order.
Where can I use a discount code?
Enter the code in the discount field at checkout. Check the offer terms for eligible products, validity and any restrictions.
Can I change my order details after checkout?
Please contact Customer Service or email info@openroad4wd.com promptly with your order number and requested correction. Changes depend on the fulfillment status.
After-Sales Support
07 questionsSupport for your delivery, your order and your gear.
What should I do if my order arrives damaged?
Photograph the outer packaging, shipping label and damaged product. Keep the packaging, then contact Customer Service or email info@openroad4wd.com with your order number and photos so we can review the issue.
What should I do if the package is seriously damaged?
Please note that if the package is seriously damaged, it must be transported by express violence. First, you need to take a photo, including the picture of the damaged package, the picture of the logistics side of the package, and the picture of other damaged items, and then contact the customer service staff to deal with it.
What if parts or accessories are missing?
Compare the items received with the packing list for your product. Send your order number, photos of the items and packaging, and a list of what is missing to our support team.
My tracking says delivered, but I have not received my package. What should I do?
Check the delivery details and nearby delivery locations, then contact the carrier to report the missing package. Tell our Customer Service team or email info@openroad4wd.com with your order number, tracking number and any carrier case number so we can help investigate.
What should I do if my product is not working correctly?
Stop using the product if continuing could cause damage or injury. Contact support with your order number, product model, a description of the problem and clear photos or a short video. Follow the product manual and avoid unauthorized modifications.
Can I request replacement parts?
Email info@openroad4wd.com with your product model, order number and photos identifying the part. Our team can review availability and any applicable warranty coverage or cost.
What information should I include in a support request?
Include your order number, product name and variant, a short description of the issue, and clear photos or videos. If the issue involves fitment, also include your vehicle and mounting-system details.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICETruck Caps FAQs
Fitment, features, care and installation questions for your truck caps.
How do I choose the right truck cap?
Start with your truck make, model, model year and bed length. Compare those details with the fitment options on the product page. If you are unsure, send our team your vehicle details and bed photos before ordering.
Can I mount accessories on my truck cap?
Check the specific cap and mounting system specifications before adding a rack, tent or other accessory. Confirm both driving and parked load limits with our team for your planned setup.
What vehicle details should I check before ordering?
Confirm the make, model, year, bed length and any existing bed rails, liners or accessories. Bed length alone does not confirm compatibility.
What is included with my truck cap?
Check the selected product page for the packing list, hardware and available options. Contents vary by cap and vehicle fitment.
Where can I find installation instructions?
Use the instructions for your exact truck cap and vehicle configuration. If the instructions are missing, contact our team with your order number for the correct guide.
What should I check after installation?
Follow the model-specific guide for alignment, seals, hardware and any electrical connections. Check that doors and locks operate correctly and recheck fittings at the intervals stated in the manual.
What should I do if a door or seal is not working correctly?
Take photos of the affected area and a short video showing the issue. Send these with your order number and vehicle details to our support team for guidance.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICERetractable Tonneau Covers FAQs
Fitment, features, care and installation questions for your retractable tonneau covers.
How do I select a cover for my truck?
Match your truck make, model, year and bed length to the product fitment options. Also check whether your existing bed accessories affect the installation.
How do I care for my retractable cover?
Keep the tracks and drainage paths free of debris and follow the care instructions supplied with your cover. Use only cleaning products recommended for its finish and seals.
Will the cover work with my existing bed accessories?
Compatibility depends on the cover, bed rails and accessories. Send photos and product details to our team before ordering a combined setup.
Where can I check dimensions and load limits?
Refer to the specifications for your exact cover. Confirm any intended rack or cargo setup with our team before placing loads on the system.
Does my cover require drilling?
Installation requirements depend on your cover and truck fitment. Review the exact installation guide before beginning or booking an installer.
How should I route the drain tubes?
Follow the model-specific guide for drain tube positioning. Keep the tubes clear, avoid kinks and check water drainage after installation.
What if the cover does not retract smoothly?
Stop forcing the mechanism. Check the manual for debris and alignment checks, then send support a short video if the issue continues.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICEAwnings FAQs
Fitment, features, care and installation questions for your awnings.
Which awning should I choose?
Compare the coverage, packed dimensions, weight and mounting requirements of each model. Choose the opening side that suits your vehicle layout and campsite setup.
Can I leave the awning open in bad weather?
Follow the weather limits and securing instructions for your exact model. Pack the awning away when conditions exceed those limits and never leave it deployed unattended.
How do I choose the correct opening side?
Check the product diagram for driver-side or passenger-side mounting, viewed in the direction of travel. Consider tailgate access, doors and nearby accessories before ordering.
Will an awning fit my roof rack?
Confirm the rack’s mounting provisions, load rating and bracket compatibility. Send rack specifications and photos to support if you need help checking the setup.
Which mounting brackets should I use?
Use the brackets specified for your awning and rack combination. Confirm clearance for doors, the roof and other accessories before tightening the assembly.
Where can I find setup instructions?
Follow the manual supplied with your awning for mounting, opening, support legs and tie-downs. Contact support for the correct guide if needed.
What if the fabric is wet after camping?
Open and fully dry the awning as soon as practical before extended storage. Follow the care guide for cleaning and drying.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICERooftop Tents FAQs
Fitment, features, care and installation questions for your rooftop tents.
How can I reduce condensation inside my tent?
Allow ventilation through the tent openings when conditions permit. Dry damp bedding and air out the tent before storage.
Can I leave bedding inside when the tent is closed?
This depends on the tent and bedding thickness. Follow your model’s instructions and ensure nothing prevents the shell and latches from closing correctly.
Will a rooftop tent fit my vehicle?
Check your vehicle and rack manufacturer’s load ratings against the tent’s weight and mounting requirements. Both driving and parked limits matter.
Will my vehicle still fit inside my garage?
Measure the total height of your vehicle, rack and closed tent. Compare it with the actual clearance of your garage and any other covered parking you use.
What should I check before mounting a rooftop tent?
Verify rack compatibility, crossbar spacing, load ratings and vehicle clearance against the exact tent manual. Arrange appropriate help or lifting equipment for installation.
How do I set up the ladder correctly?
Follow the ladder instructions for your tent. Confirm all required locks engage, the base is stable and the ladder is positioned as specified before climbing.
What should I do if my tent is damp after a trip?
Open it in a suitable dry area and let the fabric and bedding dry fully before storage. Contact support if you find a damaged seal or persistent moisture problem.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICEWinches FAQs
Fitment, features, care and installation questions for your winches.
How do I choose a winch for my vehicle?
Compare the winch specifications with your vehicle, mounting system and intended recovery use. Confirm the mounting and electrical requirements before ordering.
What accessories come with the winch?
The included equipment varies by model. Check the packing list on the selected product page rather than relying on lifestyle photos.
Will a winch fit my bumper or mounting plate?
Compare the mounting pattern, available space and rated capacity of the bumper or mounting plate with the exact winch specifications.
Where can I find winch installation instructions?
You can watch the installation video or view the instruction manual on the product page. You can also go to our official YouTube channel “OPENROAD” and search for “installation”.
Can I relocate the control box?
Check the model-specific installation guide and contact support about your proposed mounting location. Cable length, protection and routing must remain suitable for the system.
What should I do if my winch is not working?
Stop use and follow the troubleshooting instructions for your model. Send support a video of the issue and photos of the installation. Do not work on live wiring.
What if my wireless remote is not responding?
Check the model-specific troubleshooting guide and note whether the wired controller works. Send your findings and order number to support before opening or modifying components.
Still have a question?
Contact info@openroad4wd.com with your product details or order number.
CONTACT CUSTOMER SERVICE
