FAQ ABOUT OPENROAD 4WD WINCH

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Typically, most winch manufacturers will suggest you should calculate the winch rating by taking the vehicle weight and multiplying it by 1.5 and that would be your minimum winch size. But this minimum rating is just that, a minimum. Certain factors can quickly cause your winch capacity to be exceeded so you need to think about your intended usage. Be aware that certain terrains and situations can put a much greater demand on a winch over the typical 1.5 multiplication rule of thumb. For instance a common cause for winching is mud. Mud has an incredible suction force on a stuck vehicle and in many cases the 1.5 rule of thumb is inadequate. Steep hills and frequent winching also put a greater than normal demand on an electric winch. Understanding the purpose of winch accessories, such as a snatch block, can offer great value when extra winch power is needed.

VEHICLE CURB WEIGHT

This is the manufacturer's published weight of a fueled automobile with standard equipment excluding cargo or passengers.

VEHICLE GROSS WEIGHT

Weight of a vehicle, fully equipped and serviced for operation, including the weight of the fuel, lubricants, coolant, vehicle tools and spares, crew, personal equipment, and load. Gross weight is often confused with curb weight, which represents the weight of the vehicle with no passengers or cargo. The difference between gross weight and curb weight is GVW represents the total passenger and cargo weight capacity of the vehicle. For example, a pickup truck with a curb weight of 3500 pounds might have a cargo capacity of 1500 pounds, resulting in a GVW 5000 pounds. (When fully loaded).

RECOMMENDED WINCH CAPACITY OVER VEHICLE WEIGHT

Many winch manufacturers recommend a winch capacity that is ONLY 1.5 times the amount of the vehicle's GVW. Greg Smith Equipment recommends that a potential winch customer calculate needed winch capacity be 2.0 times the vehicle's GVW. There are many extraneous factors contributing to the TRUE rolling GVW of any vehicle.

The serious off-roaders should use this easy formula:
Gross vehicle weight x 2.0 = minimum winch size.
5000 LB. truck x 2.0 = 10,000 LB. winch minimum.

Never Use A Winch To Pull A Load Up An Incline Of More Than 45 Degrees.
(Always Use Wheel Chocks)

PAYMENT METHOD

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1.Log in to your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE:You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

SHIPPING INFORMATION

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All order is free shipping!

It normally takes 1-3 business days for us to process your order.Please note that this does not include holidays and weekends.
Shipment normally takes 5-10 business days to arrive, but can take up to 12-15 business days around busier periods such as holidays etc. 

 

CONTACT US

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If you have any questions or concerns, please do not hesitate to contact us.We would love to hear from you, contact us on: 
601 S Dupont AVE, Ontario, CA 91761, United States
+1.315.931.1371
info@openroad4wd.com
M-T 8:00-23:00

RETURN POLICY

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REFUND & RETURNS
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 30 days after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 30 days upon receipt of the order get a replacement.

CANCELLATION POLICY
Can I cancel my order(s)? Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 6 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

PRIVACY POLICY

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Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; 
- When in line with the preferences you have shared with us,

Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, Please contact us.

TERMS OF SERVICE

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This website is operated by OPENROAD. Throughout the site, the terms "we", "us" and "our" refer to OPENROAD. OPENROAD offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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