Warranty
Awning & Roof Top Tent Warranty
3 Year Limited Warranty
For 3 years from the date of purchase, OPENROAD will replace (at our discretion) defective parts at no cost to the customer. OPENROAD will provide replacement parts, but the customer will be responsible for installation.
This warranty applies only to customers who purchased directly from OPENROAD4wd.com or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.
Our warranty does not cover all issues, such as the ones below:
(1)UV damage: ultra-violet damage to fabric or gel coat.
(2)Normal wear and tear, cosmetic blemishes occurring as a result of use
(3)Damage caused by the customer (misuse, accident, abuse, etc.)
(4)Damage caused by acts of nature (storm damage,wind damage, etc.)
(5)Aesthetic changes that do not affect the general operation of the Awning or Roof Top Tent
(6)If the product is arbitrarily repaired or modified by the customer.
Electric Winch Warranty
We offer a lifetime warranty on the mechanical parts and a three-year warranty on the motor. For three years from the date of purchase, OPENROAD will replace (at our discretion) defective parts at no cost to the customer. OPENROAD will provide replacement parts, but the customer will be responsible for installation. This warranty applies only to customers who purchased directly from OPENROAD4wd.com or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.
Our warranty does not cover all issues, such as the ones below:
(1) Normal wear and tear, cosmetic blemishes occurring as a result of use;
(2) Fitting of the OPENROAD Product other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including incorrect fitting;
(3) Using the OPENROAD Product other than for the purpose for which it was originally designed or other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading;
(4) Alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions;
(5) Formal or informal competitive events, such as racing, rallying, hill climbing, speed trials or similar activities; and/or
(6) Using the OPENROAD Product in underground mining or other highly corrosive environments.
Racks & Cover Warranty
For 3 years from the date of purchase, OPENROAD will replace (at our discretion) defective parts at no cost to the customer. OPENROAD will provide replacement parts, but the customer will be responsible for installation. This warranty applies only to customers who purchased directly from OPENROAD4wd.com or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.
Our warranty does not cover all issues, such as the ones below:
(1)Normal wear and tear, cosmetic blemishes occurring as a result of use
(2)Damage caused by the customer (misuse, accident, abuse, etc.)
(3)Damage caused by acts of nature (storm damage,wind damage, etc.)
(4)If the product is arbitrarily repaired or modified by the customer.
Outdoor Living Product, Awning & Roof Top Tent Accessories Warranty
1 Year Limited Warranty
For 1 years from the date of purchase, OPENROAD will replace (at our discretion) defective parts at no cost to the customer. OPENROAD will provide replacement parts, but the customer will be responsible for installation.
This warranty applies only to customers who purchased directly from OPENROAD4wd.com or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please submit proof of purchase with any warranty claims.
Our warranty does not cover all issues, such as the ones below:
(1)UV damage: ultra-violet damage to fabric or gel coat.
(2)Normal wear and tear, cosmetic blemishes occurring as a result of use
(3)Damage caused by the customer (misuse, accident, abuse, etc.)
(4)Damage caused by acts of nature (storm damage,wind damage, etc.)
(5)Aesthetic changes that do not affect the general operation of the Awning or Roof Top Tent
(6)If the product or accessories is arbitrarily repaired or modified by the customer.