OPENROAD Water Heater

• For a period of one year from the date of purchase, our brand willprovide repair services for defective parts at no cost to thecustomer.
• Qur warranty does not cover all issues, such as:Ultra-violet (UV) damage to fabric or paint. Normal wear and tear,or cosmetic blemishes occurring as a result of use.Damage caused by the customer (misuse, accident, abuse, stormdamage, etc.).
• This warranty applies only to customers who purchased directlyfrom our branded products or an authorized dealer and does notcover secondhand purchases. While the warranty does coverproducts sold through authorized dealers, customers whopurchased our branded products from a dealer must submit anyAfter Service Requests through the dealer they purchased from.

Delivery
We attach great importance to ensuring that the goods can be delivered to customers as soon as possible.

Free Shipping
Free shipping for orders within US!

Including but not limited to the following situations, free shipping is not supported:

The warehouse delivery system shows that free shipping is not available in remote areas, and you may need to bear part of the shipping costs.

If free shipping is not available in remote areas, our customer service staff will contact the customer and send a screenshot of the warehouse backend to confirm the remote area. Since the warehouse backend system uses postal codes to identify whether it belongs to remote areas, remote postal codes are not listed here. Please refer to the actual address, thank you for your understanding.

Verification
Once your order is authorized and verified, a confirmation email will be sent to you. We will start preparing it as soon as we confirm your order. It is difficult for us to change or cancel your order within this time frame, but we will do our best to support your request.

Processing
It usually takes us 1-3 business days to process your order.

Please note that this does not include holidays and weekends.

Shipping
It usually takes 5-10 business days for the goods to arrive, but it may take 12-15 business days during busy periods such as holidays. Please refer to the table below for various shipping times to international destinations.

NOTICE
*Delivery times are estimates, calculated from the shipment date, not the order date, and may take longer than the estimate due to invalid addresses, customs clearance procedures, or other reasons.

*Please submit a ticket within 60 days of shipment, and our representative will respond to you within 24 hours if the package does not arrive in time. Please note that late requests may not be accepted.